Due to COVID-19, we are experiencing some shipping delays. Thank you for your patience!
Due to COVID-19, we are experiencing some shipping delays. Thank you for your patience!

FAQ & Shipping


For your protection, we recommend that you return all items via a traceable carrier such as USPS, UPS or FedEx. Cuteheads is not responsible for packages not received if a tracking number is not provided. Returns and exchanges must be returned prepaid.

All orders received before 11:00pm CST Monday - Friday are processed within 2 business days of payment verification. If Express or Expedited Shipping option is selected, orders are processed the same business day as the payment method is verified. In order to get an exact quote for shipping, simply add your zip code at the shopping cart.

If you require any assistance or have any questions regarding a return, exchange, cancellation or international shipping please contact Customer Services at info@cuteheads.com.


What is your turnaround time/how fast will my order ship?

You can expect a 5-7 business day turnaround time for most items. Custom or made-to-order items will normally ship in no more than 3 weeks from time of order unless otherwise specified. To request rush processing and shipping, please email info (at) cuteheads {dot} com before ordering. Orders often ship sooner, but please keep this in mind and let us know if you need your item(s) for a special occasion or by a particular date. We ship via USPS first class mail unless you have requested an upgrade. Once shipped, orders will typically arrive in 3-5 business days.

I'm unsure about sizing. Help!

We know that fit and quality are incredibly  important to you. It’s important to us too! If you have questions about fit or sizing, feel free to contact us. Cuteheads typically runs true to size if not slightly on the bigger side to give your little one plenty of room to grow. There’s nothing worse than ordering something you’re excited about and getting an item that’s too small.

How much is shipping and/or do you ship to address outside of the U.S.?

All USPS ground shipping within the United States is $3. We also offer priority, express and international shipping for additional costs. 

What kind of fabrics do you use?

We  use is 100% cotton, cotton/jersey blends, laces, linens, linen blends, and other soft, comfortable fabrics for your little ones. We only use the best quality fabrics to ensure our products last a long, long time.

Can I wash my cuteheads?

Yes you can! For items that are 100% cotton, you can machine- wash cool or cold, and we recommend handing dry or tumbling on low heat. For cotton/jersey items, feel free to wash and dry with like colors on low heat. For lace designs, we suggest dry cleaning. Spot treat tulle for stains. If you have questions about washing, feel free to email us. 

Are your products handmade?

Yes they are. We work in very small batches and inspect each piece for quality. Everything we do is handmade with love in Texas. All clothing handmade locally by cuteheads employees. Accessories may have been made available through partnerships with 3rd party vendors.

I’d like to place a wholesale order. How do I do that?

We work directly with a number of shops and boutiques  and would love to work with you too. In the top-right corner of our site, you will find a “Wholesale” tab. Simply fill out the form and we’ll get back to you. We also offer select products through Faire

I'm a blogger who would love to do a product feature/review/giveaway -or- a business owner who is interested in collaborating. Do you do that kind of thing?

Of course we do! We love working with bloggers and other brands. You can see a few of our past collaborations here, here, and here. Send an email to info (at) cuteheads {dot} com and include your name, website, social media links as well as blog/brand stats. Can’t wait to work with you!